At North South Homes, we are committed to delivering exceptional quality and energy efficient, comfortable, healthy homes. Our guarantee encompasses the following key commitments:

1. Comfortable, healthy home: We guarantee that your build will operate as a comfortable, healthy home, ensuring optimum energy efficiency and comfort year-round.

2. Quality Craftsmanship: We stand by the quality of our workmanship. Our houses are built using the highest-quality materials, techniques and the most up to date, modern methods.

3. Customer Satisfaction: Your satisfaction is essential to us. We promise to keep you informed throughout the entire building process, from initial consultation to final walkthrough. If you are not satisfied with the outcome of your project, we will work closely with you to find a resolution.

4. Built to Budget: Worried about budget overruns on your project? Don’t be, we have you covered. At North South Homes, we stick firmly to our quoted price, ensuring that you know exactly what your home will cost without any unexpected surprises along the way. Additionally, any changes or modifications you request during the building process will be clearly priced and sent to you for your approval as a variation before we proceed. Your peace of mind is our priority.

5. On Time: With our extensive experience and expertise in new custom home builds, this significantly ensures that you can prepare accordingly and effectively for the exciting big move ahead.

6. Sustainability Commitment: Our homes are designed with sustainability in mind. We guarantee that all building practices and materials used will adhere to environmentally friendly standards. This includes using certified products and minimising waste during construction, please check out the Awards page for more details.

7. Respect: We will value your home just as if it were our own. Every member of our dedicated team adheres to a specific set of guidelines known as the ‘Rules on Site.’ These rules ensure that there is no swearing on site, that rubbish is diligently cleaned up after every lunch break, and that you can expect to be greeted with a friendly smile. Additionally, we ensure that you are kept well informed about the progress of the build, providing you with updates so you know exactly what to expect every step of the way.

8. Post-Build Support: After the completion of your home, our support does not stop. We provide a one-year complimentary follow-up check to ensure that all systems are functioning as intended, and we are available to assist with any questions or additional support you may need.

By choosing North South Homes, you can have confidence in your investment and peace of mind knowing that we stand behind everything we build. This guarantee reflects our dedication to building not just houses, but homes that are comfortable, healthy, durable and tailored to your lifestyle.